Frequently Asked Questions, My Joy Gifts
Orders & Shipping
How long does shipping take? Orders are typically processed within 1-3 business days. Once shipped, delivery takes 3-7 business days domestically.
What are your shipping costs? Shipping costs are calculated at checkout based on your location and order size.
Do you ship internationally? Not yet
How can I track my order? You can check your order status by logging into your account.
Can I change or cancel my order after placing it? We start preparing orders quickly, so please contact us within 5 hours of placing your order if you need to make a change. Once an order has shipped, we're unable to modify it.
What happens if my order arrives damaged or lost? We're sorry if that happens! Reach out to us at myjoygiftshop@gmail.com with your order number and a photo of the item, and we'll make it right with a replacement or refund.
Returns & Exchanges
What's your return policy? We accept returns within 14 days of delivery for items in their original, unused condition.
How do I start a return or exchange? Contact us at myjoygiftshop@gmail.com with your order number, and we'll walk you through the next steps.
Who covers return shipping costs? Customers are responsible for return shipping, unless the item arrived damaged or incorrect.
How long do refunds take to process? Once we receive your return, refunds are processed within 5-7 business days back to your original payment method.
Products
Are your products handmade? Many of our pieces, like our crochet and macramé items, are handmade by skilled artisans, so slight variations in color, texture, or shape are part of their charm. Other items are thoughtfully sourced from trusted makers.
Do you offer personalization or custom orders? Yes, let us know what you have in mind
How do I care for my item? Care instructions vary by material, you'll find specific guidance on each product page. As a general rule, handmade and delicate pieces (ceramics, textiles) are best hand-washed or kept away from direct sunlight and moisture.
Do you restock sold-out items? Some of our pieces are limited runs and won't be restocked, while others return seasonally. Contact us to ask when an item will be available again.
Will the colors match what I see in photos? We do our best to photograph items accurately, but slight variations can occur due to lighting, screen settings, or the handmade nature of certain pieces.
Gifting
Can I ship an order directly to someone else? Absolutely, just enter their address at checkout. We can also leave the price off the packing slip so it's gift-ready.
Do you offer gift wrapping or a gift note? For gift wrapping or a note, contact us before placing your order.
Do you sell gift cards? Yes - Reach out to us to pick your design
Do you offer discounts for bulk or corporate gifting? Yes! Reach out to us at myjoygiftshop@gmail.com for custom bulk order pricing and options.
Payment & Account
What payment methods do you accept? We accept COD- Cash On Delivery & Instapay Transfers for now
Is my payment information safe? We currently accept cash on delivery and InstaPay transfers. Card details are not requested during checkout.
Do I need to create an account to place an order? No, you're welcome to check out as a guest. Creating an account just makes it easier to track orders and check out faster next time.
Contact
How can I get in touch with you? You can reach us at myjoygiftshop@gmail.com or through our contact form. We typically respond within 24-48 hours.